About MED-EL
MED-EL is a leading manufacturer of innovative medical devices for the treatment of various types and degrees of hearing loss. Our unique portfolio of implantable hearing solutions benefits thousands of individuals in more than 140 countries worldwide. With headquarters in Innsbruck, Austria, MED-EL has over 3,000 employees around the world.
CRM Solution Architect (m/f/d)
Information Technology
Innsbruck, Austria | Professionals | Full-Time 38.5h | Permanent
Your Tasks
- Conduct a comprehensive analysis of our Microsoft Dynamics 365 CRM systems, identifying redundancies, inefficiencies, and integration challenges
- Design end-to-end CRM processes, including data models, integration layers, workflows, and user interfaces
- Define and enforce CRM development standards based on best practices and governance models
- Oversee the implementation and customization of the CRM platform, ensuring alignment with business needs
- Document system architecture and data flows to ensure smooth transition and effective knowledge retention
Your Profile
- At least 3 years of experience with Microsoft Dynamics 365
- Proficient in CRM configuration, including workflows, user setup, data import, SQL, and security settings
- Experience with integration tools and APIs
- Strong problem-solving abilities and innovative thinking in troubleshooting system and process issues; proactive approach to communication and teamwork
- Excellent English skills, both written and spoken
Your Benefits
- Central Location
- Employee Discounts
- Flexible Hours
- International Environment
- Onboarding
- Workplace Well-Being Workplace Well-Being
Interested?
Want to join a company that helps bring the joy of sound to people with hearing loss? Apply now!
Your Contact Person
If you have any questions please contact Chantal Heiland.
chantal.heiland@medel.com